A forwarder coordinates independently the logistics orders based on the procedures requested or pre-imposed by the customer.

The responsibilities of the Ocean Freight Forwarder are:

1. Gather and check the shipment information

• Receive, record and validate customer order in the TMS taking into consideration our offer (quotation, SOP)
• Define the execution plan (routing) versus the operational constraints (embargoes, Transit Time, Cost,) (with Middle Office solutions)
• Collect all required documents (commercial invoice, packing list, etc.)

2. Handle shipments

• Check the availability of cargo and provide confirmation that shipping can proceed
• Optimize the operational execution and perform the transportation plan (booking) (with Middle Office solutions)
• Input up to date information regarding the shipment in the TMS
• Produce documentation according to customer profile (transport documents)
• Manage communication and processing of documentation with suppliers (internal + external)
• Create and update events in the TMS

3. Monitor shipments

• Monitor and improve suppliers performance (with MO solutions)
• Coordinate with COS in case of deviation

4. Process and monitor customer invoices

• Validate that all documentation is complete and compliant versus the requirements and upload in the TMS
• Complete Internal invoicing/Cost postings
• Produce and dispatch External invoices and documents to Customers

5. Report

• Prepare operational reports and provide feedback to the manager
• Be responsible for the effective operational execution our commitments (qualitative pre-assessment)

He/she must demonstrate sufficient social and communicative skills when informing customers, agents, suppliers, etc.